- New Player Bonus
General questions
Where is William Hill's Live Casino located?
The games are broadcast live from a studio in Latvia.
Can I play there for real?
No, the live casino is not open to the public and no bets are placed on the premises.
What happens if I get disconnected during a game?
All bets that have been placed will stand and the game will continue. If you are playing blackjack and you cannot re-connect in time to make a decision, your hand will be classed as "stand" and the game will continue.
What happens if the dealer makes a mistake?
In the unlikely event of a dealer making a mistake the pit boss will be called. If the game can be continued fairly it will do so. Otherwise the game will be cancelled and all bets will be returned.
Can I say anything in the chat window?
The chat window is there for you to communicate with the dealers and the pit boss. Although they are happy to chat and answer any questions that you may have, they will not tolerate any abuse, harassment or bad language. Players who do this will have their chat privileges suspended.
Can the dealers or the pit boss help me with questions about my account?
No, the dealers or the pit boss do not have any access to your account, payment details or personal information. Any queries of this nature should be sent to our customer services team by message, phone or email. For more information please click on the "Contact Us" tab under "Help".
